Who You Are

As International Operations Manager you will work within the International operations team to build, analyze and oversee critical workflows and processes for customers and workers across 30 countries, identify opportunities to unlock bottlenecks and achieve operational efficiencies. You will work alongside the International Customer Success Organization and enable them to offer impeccable service to customers, and you will work as a key stakeholder to International Product & Engineering teams as we build for scale and automate key processes. 

Your Success Profile

What You Will Work On

• Design, document and launch processes, workflows, and automations that drive internal efficiencies, uplevel the effectiveness of our operations and customer success teams, and deliver greater value to our customers
• Build country-specific SOPs to guide Operations teams to execute all worker processes accurately and in a standardized way
• Oversee operations teams managing end-to-end lifecycle of all international workers along Justworks’ journey, from onboarding to contracts to overseeing successful execution of payroll, benefits and ongoing compliance
• Work closely with the International Customer Success teams to proactively and regularly identify bottlenecks and challenges in customer servicing journey that require operational solutions
• Interface with our prod-eng teams to surface operational and customer success requirements, and collaborate cross-functionally to design and implement solutions that improve our operational efficiency 
• Strategic ownership of our legacy and new internal tools and any CS Stack
• Work with the operations team to build baseline metrics to track our efficiency and improve our efficiency overtime 

How You Will Do Your Work

As International Operations Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Results-driven - consistently achieves results, even under difficult circumstances.
• Systems-thinking - continuously thinking at a systems level and how different components and functions in the business interact with each other
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Minimum 3 - 5 years operations experience or related experience
• Fluency with Excel/Google sheets and any process-mapping or other similar tools
• Overall understanding and experience with process mapping and workflow management
• Ability to communicate technical concepts to non technical stakeholders and business requirements to technical stakeholders
• A self-starter who is continually learning and developing

The base wage range for this position based in our New York City Office is targeted at $109,000.00 - $119,900.00 per year.

#LI-KK1 #LI-Hybrid